Privacy Policy for MindKeeps

Effective Date: 07 of February, 2025

MindKeeps PLLC (“MindKeeps,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our virtual mental wellness services, or interact with us in any way.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

A. Personal Information You Provide

When you sign up for our services, request a consultation, or communicate with us, you may provide:

Contact Information: Name, email address, phone number, mailing address.
Account Information: Username, password, profile details.
Payment Information: Credit/debit card details or billing address (processed through secure third-party payment processors).
Health & Wellness Information: Responses to wellness assessments, self-reported mental health concerns, and coaching session details (not covered by HIPAA unless specified).

B. Information We Collect Automatically

When you visit our website, we collect:

Device Information: IP address, browser type, operating system.
Usage Data: Pages visited, time spent on site, referral sources.
Cookies & Tracking Technologies: We use cookies, web beacons, and analytics tools to enhance user experience.

C. Information from Third Parties

We may collect data from partners, affiliates, or service providers who assist us in delivering our services.

2. How We Use Your Information

We use your information for the following purposes:

To Provide Services: Manage memberships, schedule coaching sessions, and deliver wellness resources.
To Communicate: Send appointment reminders, service updates, and respond to inquiries.
To Improve Our Offerings: Analyze trends, enhance website functionality, and develop new wellness features.
To Market and Promote: Offer personalized recommendations, special promotions, and mental health content (with opt-out options).
To Ensure Security: Detect fraud, comply with legal obligations, and enforce our terms.

3. Data Storage, Protection & Sharing

A. How We Store Your Data

Personal data is securely stored using encrypted databases and industry-standard security measures.
We retain your data only as long as necessary for service delivery, legal compliance, and dispute resolution.

B. How We Protect Your Data

Secure Socket Layer (SSL) encryption for website transactions.
Restricted access to sensitive data (only authorized personnel).
Regular security audits and compliance with industry standards.

4. Your Rights & Choices

A. Access, Correction, and Deletion

You have the right to:

Access your personal information.
Request corrections to inaccurate data.
Delete your data (subject to legal retention obligations).

B. Opt-Out Options

Marketing Communications: Unsubscribe from promotional emails using the link provided.
Cookies & Tracking: Adjust browser settings to block cookies.

To exercise your rights, contact us at Support@mindkeeps.com.

5. Compliance with HIPAA & Other Privacy Laws

A. HIPAA Compliance

While MindKeeps does not provide medical services, we comply with HIPAA when handling Protected Health Information (PHI) from our coaching services. We:

Limit access to PHI to authorized personnel only.
Use encrypted communication for sensitive health data.
Do not disclose PHI without your explicit consent unless legally required.

B. Other Privacy Regulations

We comply with relevant privacy laws, including:

GDPR (EU users): You have the right to request data portability and restrict processing.
CCPA (California users): You may request a list of data collected and opt out of data sales.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience. These include:

A. Types of Cookies We Use

Essential Cookies: Required for website functionality.
Analytical Cookies: Track user behavior and improve site performance.
Marketing Cookies: Deliver targeted ads based on your interests.

B. Managing Cookie Preferences

You can adjust your cookie settings in your browser or opt out of tracking via [Insert Cookie Settings Link].

7. Children's Privacy

MindKeeps does not knowingly collect data from individuals under 18 years old. If you believe we have collected such data, contact us for removal.

8. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with a revised “Effective Date.” If significant updates are made, we will notify you via email or website alerts.

9. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact:

MindKeeps PLLC
7901 4th Street North, Suite 200
St. Petersburg, FL 33702
Email: Support@mindkeeps.com
Phone: +1 689-221-3712